Frequently Asked Questions.
Q: I want to place an order but I would like to phone it through. Can i do this?
A: That’s fine; call us on 08708508934 and one of our knowledgeable sales team will help you out
Q: I need some technical information on a product that is not listed in the description, what do I do?
A: Please call us on 08708508934 and we will do our very best to help you, if we are unsure we will find out by calling the manufacturer for you and will then call you back
Q: I’m desperate for an item! Can you deliver next day?
A: Yes we would be able to deliver next day providing we have all the items in stock and that you order before 2pm. Its advised that if you do need the items next day that you call us to arrange this
Q: Something I’ve ordered has turned up broken?
A: Please contact us immediately via telephone (0870 8508934). Then we will arrange for the damage item to be collected via the same courier usually the next working day. We will arrange for a replacement to be dispatched the same day depending on stock availability. Normally the damaged item will be collected at the same time as the replacement is dropped off.
Q: Something I’ve ordered is missing?
A: Please contact us immediately via telephone (0870 8508934). We will look into the shortage and then dispatch the missing item the same day depending on stock availability.
Q: Something I’ve ordered has not turned up yet?
A: Although we do quote a 2-3 working day delivery there are rare instances where items may be out of stock and we are awaiting goods from the manufacturers. If this is the case we will endeavour to contact you to let you know. If no one has contacted you and your parcel hasn’t arrived within the stated time please send an e-mail to info@allaboutelectrics.co.uk containing the Order ID or Transaction ID and your Full name. We will then provide an estimated time of arrival
Q: Can I have my order delivered to a different address to my billing/card address?
A: Yes, go through the checkout procedure you will reach a delivery address field. This will automatically have you Billing address filled in. If you want to change the Delivery address just type in the preferred destination for your goods and move onto the next step.
Q: I want to see the status of my order. Can I do this?
A: Yes, you must be logged in to do this but you can access the status of your parcel from the ‘My Account’ section in the ‘Shopping basket’
Q: My order has not appeared in the ‘My Account’ screen! Where has it gone?
A: Sometimes Barclays takes a little longer to process transactions, it will appear when the transaction has been authorised. If it has not appeared in 24hrs please contact us on 08708508934 or e-mail us at admin@allaboutelectrics.co.uk
Q: Do you have a catalogue you can send me?
A: Not at the moment, a catalogue is currently being drawn up and will be available soon. We do have monthly flyers which we send out via email. If you wish to receive this please sign up on using the sign up screen here – Click here
Q: Something I purchased has gone wrong or broken, what should I do?
A: First check to see if it is still within warranty. You can check in "My Account" on our website and look at your past orders to establish exactly when you purchased it. Next check the box or instructions (if you haven't got them please check the website, as some items have the instruction leaflets as downloadable PDF files).
Then contact us at admin@allaboutelectrics.co.uk and tell us the details of the problem and we will instruct you what to do next.
Please contact us BEFORE taking down fitted items like heaters and showers as the manufacturer may require that an engineer sees the product in-place before they will consider replacing or refunding it, as sometimes the problem can be easily fixed. We may also be able to offer a solution via email in some cases without the trouble of returning the goods.
Q: I'm not happy with the service I have received from AllAboutElectrics, what will you do about it?
A. We will try to put things right to your satisfaction. Please put your comments in writing - this is important as things can be misheard or misunderstood over the phone - and send them by fax, post or email using the details given on the "contact us" page. We will investigate your comments and contact you as soon as possible.